POLICIES

SHIPPING

SHIPPING COUNTRIES

Orders are only available to the United States and Canada at this moment. Please reach out to info@labaiacoffeesupply.com for any special international requests or FOB inquiries within our network of our partnering producers.

Shipping policies

  • Samples ship via UPS and usually arrive in 2-7 business days.

  • Please provide a point of contact and phone number if requesting samples from Canada.

  • Default samples sizes are 100 grams each unless specified otherwise.

  • Full bag, pallet, and larger orders ship from US warehouses via LTL freight carriers.

  • Orders placed after 11am PST will be place and processed by the warehouse on the following business day. Annex & CTI NJ both require 24 hour minimum lead for all scheduled releases.

  • We aim to accommodate all shipping needs. When you place an order, please specify any necessary or special shipping instructions, such as preference of freight carrier or the need for a lift gate, limited access, or a residential zone delivery and our logistics team will do their absolute best to assure the delivery of your coffee is peacefully made right to your desired location. 

PAYMENT

PAYMENT POLICIES

  • Payment - We are a small business and healthy relationships, let’s be honest they are extremely vital to the stability of any successful business. We believe heavily in the essence of building an amazing relationship and deep standing rapport with each and every client. Our goal is to get there together and develop the perfect synergy and terms that perfectly reflect your business’s seasonal cash flow. Applying to brand new first time accounts, terms are mandatory “Due on receipt” for the first three orders.

  • Accepted Payment Methods - Check, Credit Card, ACH.

  • Credit Card Payment Disclaimer - All credit card transactions unless specified otherwise apply a 3% service fee per transaction.

  • Late Payment - Hey we totally get it, sometimes things get tough, but we’re people and have families too. Please let us know in advance how we can potentially prepare together for any financial shortcomings. Any payment not received by the invoice due date will result in a charge of 5% simple interest of total invoice value per month.

COFFEE STORAGE

COFFEE STORAGE

  • Storage - We provide a vertical of services and accommodations that are tailored to meet your green coffee program and storage needs. Storage minimums typically required to meet the minimum threshold is a minimum order of 10 bags. Please contact us at info@labaiacoffeesupply.com to see how we can design and build a plan that works best for you.

    • Green Coffee Warehouse Locations

      Annex - Oakland, CA - West Coast

      The Green Room - Seattle, WA - West Coast

      Costa Oro - Portland, OR - West Coast

      Continental Terminals - Carteret, NJ - East Coast

      Depuy - Charleston, SC - East Coast

      Depuy - Houston, TX - East Coast/West Coast